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What Ever Happened to Customer Service

I recently came across a Facebook post about a woman and her daughter ordered off a plane in the US. The woman was arrested eventually, and locked up for 12 hours. All because she refused to sit with her daughter on a seat with vomit. Not hers or her daughter’s vomit. They boarded the plane and were assigned a seat with puke on it. Can you imagine that? When she complained about this to the flight attendant, she was told there was nothing she (the flight attendant) could do about it as it was not her job to clean the seats. So whose job is it? Should the lady clean the vomit off the seat she paid hundreds of dollars to get on? What happened to customer service? Has everyone gone mad?

 

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American Customer Service

I have visited many countries and some of the worst service I have ever received happened while visiting America. We visited New York last year and the service we received from the hotel we stayed in and the restaurants we ate in were very bad. The staff members are usually very disgruntled. You can tell by just looking at them, that they do not want to be there. The service improved when we left New York. We had a road trip from New York to Maryland and as soon as we got to New Jersey, I noticed people looked more relaxed and happy. Some of the staff we came across in a fast food joint even had a smile on their face while attending to customers.

I won’t say customer service is non-existent in the US, but it feels like that in many places. Sometimes, it feels like all they care about is their tip and they don’t bother to go above and beyond for their customers. Which is why I wasn’t too surprised when I read this woman’s story. I also watched the video and saw how this woman was treated by the airline. It was horrible and I now know not to ever fly with that airline. All the flight attendant should have done was to move their seat and or get the seats cleaned properly asap, with plenty apologies. Instead, she came back to her customer with an attitude and got her and her daughter off the plane.

The customer in question got arrested because she refused to get off the plane, which is well within her right. She had every right to refuse to sit on a seat with vomit. I would have done the exact same thing.

 

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What Ever Happened to Customer Service

In this situation, there was no customer service. This is not the way you treat a paying customer. That flight attendant would not have a job if the planes were not filled with customers. The airline needs to get that flight attendant sacked and they also need to train the rest of their staff on how to treat their customers. I think companies need to ensure all their staff members get up to date training on customer service.

I know sometimes customers can be impossible. Customer service is not the easiest job to do with difficult customers. I know all about that because I worked in customer service for many years, and I have dealt with my own fair share of horrible customers. Having said that, providing excellent customer service is always required no matter how terrible a customer is.

 

Have you had your fair share of horrible customer service? How did you handle it? Please sound off in the comments section below. Let’s chat.

Thanks for stopping by.

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Why You Should Unfollow Anyone Who Makes You Feel Bad About Yourself

Social media is a great way to show parts of your life. But people only share the best sides. When they do that, they unintentionally leave others who view their post feeling bad about their own lives, because they’re not measuring up. If that’s you, then you’ve probably started hating your experience online already.

My advice is to unfollow any account that makes you feel bad about yourself. Make sure that the accounts that you follow on social media uplift and inspire you to live your best life. Sieve out the accounts that don’t give you the motivation you need to shine.

 

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You need to stay away from anything that will tempt you to compare yourself with someone else

It affects the best of us. We see a beautiful picture of a friend or come across a status update saying that they hit their income goal and immediately we start comparing ourselves with them.

Sometimes you try to trick yourself into thinking that you’re assessing yourself so that you’ll know what your problems are and know which areas need your attention. But on the contrary, what this does is to crash your self-esteem and make you doubt your capability to achieve your goals.

 

You have to fill your online space with posts that inspire you to be better and achieve your goals

There’s nothing as demotivating as being constantly reminded that you’ve not reached your goals. Working on your goals is already difficult as it is. Help yourself succeed by surrounding yourself with positivity that will motivate you to keep hitting your goals.

 

Your purpose on earth is not predicated on you destroying yourself but on building yourself up

Life is already challenging enough on its own. So finding ways to self-sabotage shouldn’t even make it to your to-do list.

Of course, nobody plans to feel bad or have self-sabotaging thoughts about themselves while scrolling through their news feed. But since you do have control over what you allow yourself to see, then why not make use of it?

Consuming content that builds you up and helps you to be the best version of yourself is something that you develop over time. As you gradually and consciously decide to only follow what builds you up, then you’ll feel better about yourself.

 

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But then here is the truth…

It’s hard to unfollow. Some of those people whose posts make you feel bad about yourself are friends, colleagues, people you went to school with or even people you admire. The thought of unfollowing them makes you feel guilty. Or worse, it makes you feel like you’re a bad person.

But if you take a step back and look at it objectively, you know that your mental health means so much more than a bunch of accounts you follow on social media. Do whatever is necessary to attain that level of peace of mind. Remember, self-love is not selfish.

 

What are your thoughts on this? Do you follow anyone that makes you feel bad about yourself?

Mental health is more important than physical health

“Without a sound mind, there is no body” – Fashion and Style Police.

Mental health is something I have decided to blog. I have written many articles about mental health, depression and anxiety in the last few years. You can catch up on those posts in my lifestyle category. This topic is close to my heart because almost everyday, I hear or read about someone dealing with mental health issues. I think there is a lot more to be said about it.

Our mental health is more important than our physical health. I remember having a conversation about this with a friend sometime ago and she didn’t understand how our mind could be more important than our body but it is. Many of us take our mental health for granted. We pay attention to our physical health and everything else, but pay no mind to our mind which is the important part of us. Without a sound mind, there is no body, and many people struggle to understand that bit but it is fact. Having said that, our physical health is also very important. If we neglect to take care of our body, that could lead to many health issues that will eventually start affecting our mental health.

 

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What is mental health?

Mental health or emotional health like some professionals like to call it, is our overall psychological well-being. It includes the way we feel about ourself, relationships and our ability to manage our feelings and deal with difficulties. Mental health plays a major role in our ability to manage our physical health, which is why I think it is more important to have a healthy state of mind because that will help you achieve a healthy physical health.

Paying attention to our physical health problems and neglecting our mental health issues will only cause more problems. Both are closely related and very important, but I believe our priority should be given to our mental health.

 

Why the comparison?

Many of us tend to ignore our mental health. It is not something we can see so for many of us, we tend to neglect it until it becomes a major issue. Which is why I am writing this post. Our mind needs to be catered to. We should remember self-care is not a luxury, it is an essential. Spending time caring for our minds should be a priority. Doing more of what makes us happy should be our target. Focusing on everyone except ourselves (hello mums) would only drain us. We need to make out time everyday for ourselves to protect our state of mind.

 

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In conclusion

Both our mental health and physical health are important, and should not be taken for granted. I am not a Doctor, Counsellor or Therapist, but I my advice is if you continue to feed your mind, your body will remain healthy. A healthy mind leads to a healthy body. So pay special attention to your mental health.

 

What are your thoughts on this? Please sound off in the comments section below. Thanks for stopping by. Have a great week.

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