*Collaborative post.
Your clients are the most important commodity for you. It is time you treat them with a little more love and care. It will be a win-win situation. Great customer service breeds more customers. Plus it will make your end of the day will feel like you truly impacted someone’s life. Every person loves to feel valued and appreciated. If they feel that, they will keep coming back for more. Your business will keep thriving because you consistently show your clients how much you appreciate them giving you their business. If you are unsure on how to make your clients feel valued, here are some tips.
Give Your Clients Personal Attention
Roll out the red carpet for them and pull out all the stops without being annoying. Let them know that you acknowledge they are here and you are happy to see them. Avoid being pushy, but make yourself visible and available so if they need help, advice, or have a question they know where to find you. This not only works for those with storefronts, but this can also translate to those who operate solely online. Make yourself available via email, or if you have that kind of relationship with your clients, let them know they can text you if they need anything or have any issues.
Thank Them
Saying thank you is the best way to let someone know how much you appreciate them and everything they do for you. The same can be said about your customers. Let them know how much you appreciate doing business with them. As a cheap but effective marketing idea, give out a promotional product that not only lets them know how much you appreciate them, but it could also be a way to further promote your services.
Listen To Feedback
When your clients tell you what they enjoy, like or dislike about your business, listen to them. Take their feedback into account. Doing so can make sure you are appealing to their tastes, making them more comfortable to keep giving you business. Entrepreneur explains that knowing what your customers like and dislike allows you to better service them. If something new is coming in the shop and you know it might be something your client will like, you can let them know ahead of time, further building a great rapport with them.
Create A VIP List
For the clients that are loyal and do tons of business with you, put them on a VIP list. This list can come in handy when you are planning special events, sales, or talks. Since these people are always giving you good business, this is a good way to let them know how much you value their business.
Return The Favor
Some of your clients are more than just your clients. They may have businesses, side hustles and passion projects just like you. Return the favor and give them your business. If you need services or products that your clients can provide, keep them in mind.